89bd5 Privacy Policy
How We Protect Your Data

This Privacy Policy ("Policy") describes how 89bd5 ("89bd5", "we", "us", "our") collects, processes, stores, and protects personal data relating to registered players, website visitors, and any other individuals ("you", "your") who interact with the 89bd5 platform, including the website, mobile interface, sportsbook, live casino, slots lobby, and all associated services (collectively, the "Services").

89bd5 is committed to handling your personal information with care, integrity, and in accordance with applicable data protection standards. This Policy applies to all data processing activities carried out by 89bd5 in connection with the delivery of the Services to players based in Bangladesh and elsewhere.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference into the overall agreement between you and 89bd5.

89bd5 collects personal data through several channels: directly from you when you register or use the Services, automatically through your device and browser as you interact with the platform, and from third parties such as payment processors and identity verification providers. The categories of data we collect include the following:

Account & Identity Data:

• Full legal name as it appears on official identification documents
• Date of birth (used to verify that you meet the 21+ age requirement)
• Email address and mobile phone number
• Username and encrypted account password
• Copies of identity documents (National ID card, passport, or equivalent) where requested for Know Your Customer (KYC) verification
• Proof of address documents where required

Financial & Transaction Data:

• bKash, Nagad, Rocket, and Upay mobile account details used for deposits and withdrawals
• Transaction amounts, dates, and reference numbers
• Account balance history and wagering transaction records

Technical & Usage Data:

• IP address and approximate geographic location (country/city level)
• Device type, operating system, and browser version
• Session duration, pages visited, and features used on the platform
• Login timestamps and frequency of platform access

Communications Data:

• Records of correspondence with the 89bd5 support team, including chat logs and email exchanges
• Feedback and survey responses submitted voluntarily

The following table summarises the primary data types, their sources, and the primary purpose for which each is collected:

89bd5 uses the personal data it collects for the following purposes. Each purpose is tied to a lawful basis described in Section 4 of this Policy:

• Account Management: To create, maintain, and administer your 89bd5 player account, including processing your registration, authenticating your login sessions, and managing account preferences.
• Identity & Age Verification: To verify that you are who you claim to be and that you meet the minimum age requirement of 21 years, in compliance with our Know Your Customer (KYC) obligations.
• Transaction Processing: To process deposits and withdrawal requests via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all account transactions.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance through the 89bd5 support team.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and any other conduct that violates the 89bd5 Terms & Conditions or applicable law.
• Responsible Gaming Monitoring: To monitor player activity for signs of problem gambling and to apply responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion at the player's request or where required by our responsible gaming obligations.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, usability, and content of the 89bd5 platform.
• Legal & Regulatory Compliance: To comply with applicable legal obligations, including anti-money laundering (AML) requirements, reporting obligations, and responses to lawful requests from competent authorities.
• Communications: To send you account-related notifications, security alerts, and — where you have consented — promotional communications about bonuses, tournaments, and seasonal offers such as BPL, IPL, Eid, and Pohela Boishakh promotions.

89bd5 processes your personal data only where there is a valid legal basis for doing so. The primary legal bases on which 89bd5 relies are as follows:

• Contractual Necessity: Processing that is necessary to perform the contract between you and 89bd5 — including account registration, transaction processing, and service delivery — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC verification, AML monitoring, and record-keeping requirements, is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection, and anonymised analytics is carried out on the basis of 89bd5's legitimate interests, provided that these interests are not overridden by your rights and interests.
• Consent: Processing for non-essential communications such as promotional emails and marketing notifications is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent for marketing communications at any time by contacting the support team at [email protected].

89bd5 does not sell, rent, or trade your personal data to third parties for commercial purposes. However, in order to deliver the Services effectively and comply with applicable legal requirements, 89bd5 may share your personal data with the following categories of third parties:

• Payment Processors: bKash, Nagad, Rocket (Dutch-Bangla Bank Mobile Banking), and Upay — solely for the purpose of processing deposits and withdrawal transactions on your behalf. Each provider operates under its own privacy policy and data security standards.
• Game Studios & Technology Providers: Third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and Hacksaw Gaming receive session data necessary to deliver their games within the 89bd5 platform. These providers are contractually prohibited from using this data for any purpose beyond game delivery.
• Identity Verification Services: Third-party KYC and identity verification providers that assist 89bd5 in confirming player identity and age as part of the account verification process.
• Fraud Prevention & AML Screening: Specialist anti-fraud and anti-money laundering screening services that help 89bd5 detect and prevent financial crime on the platform.
• Legal & Regulatory Authorities: Competent governmental, regulatory, or law enforcement authorities where 89bd5 is required by applicable law or a valid legal process to disclose personal data. 89bd5 will, where permitted, notify you of such disclosures.
• Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by 89bd5 who are subject to confidentiality obligations and process data only as necessary for their professional services.

89bd5 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse usage patterns to improve the Services. The categories of cookies used are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They include session cookies that maintain your login state and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impacting core platform functionality.
• Functional Cookies: These cookies remember your preferences such as language settings, display preferences, and last-visited game categories. They improve your experience but are not essential to core functionality.
• Analytics Cookies: These cookies collect anonymised data about how players interact with the 89bd5 platform — including pages visited, session duration, and feature usage — to help 89bd5 improve platform performance and content. Data collected through analytics cookies is aggregated and does not identify individual players.
• Security & Fraud Detection Cookies: These cookies assist in detecting unusual or potentially fraudulent activity, such as multiple login attempts from different locations, and help protect your account from unauthorised access.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from accessing certain features of the 89bd5 platform, including the ability to log in to your account.

89bd5 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a period of five (5) years following account closure, in accordance with standard record-keeping requirements applicable to financial services platforms.
• Transaction & Financial Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with applicable anti-money laundering record-keeping obligations.
• KYC & Identity Verification Documents: Retained for a minimum of five (5) years following the conclusion of the business relationship, or longer where required by applicable law.
• Support Communications: Retained for three (3) years from the date of the last communication, or longer where the communication relates to an unresolved dispute or legal proceeding.
• Technical & Usage Logs: Retained for up to twelve (12) months for security and fraud investigation purposes, after which they are deleted or anonymised.
• Marketing Consent Records: Retained for as long as you remain opted in to marketing communications, and for three (3) years following withdrawal of consent as evidence of the consent history.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

As a 89bd5 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact the 89bd5 support team at [email protected] or via the Support page:

• Right of Access: You have the right to request a copy of the personal data that 89bd5 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data held by 89bd5 is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. Note that this right is subject to 89bd5's legal retention obligations — data that must be retained for AML or regulatory purposes cannot be deleted on request until the applicable retention period has expired.
• Right to Restrict Processing: You have the right to request that 89bd5 restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You have the right to object to the processing of your personal data where 89bd5 is relying on legitimate interests as the legal basis, including profiling based on legitimate interests. 89bd5 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

89bd5 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 89bd5 platform is encrypted using SSL/TLS protocols, protecting your information in transit from interception or tampering.
• Encrypted Data Storage: Sensitive personal data including payment account references and identity documents are stored using encryption at rest. Account passwords are never stored in plain text — they are hashed using industry-standard cryptographic algorithms.
• Access Controls: Access to personal data within the 89bd5 organisation is restricted on a need-to-know basis. Only authorised personnel whose roles require access to specific categories of data are permitted to view or process that data.
• Fraud Monitoring Systems: 89bd5 operates real-time fraud detection and anomaly monitoring systems that flag unusual account activity for investigation, helping to protect your account from unauthorised use.
• Regular Security Reviews: The platform undergoes periodic internal security reviews and vulnerability assessments to identify and remediate potential weaknesses in the technical infrastructure.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data security incident that affects your personal data, 89bd5 will notify affected players as required by applicable law and take immediate steps to contain and remediate the incident.

The 89bd5 platform integrates with a number of third-party services to deliver the full range of features available to players. These include payment providers (bKash, Nagad, Rocket, Upay), game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, Hacksaw Gaming), and platform infrastructure providers.

When you interact with features powered by these third-party services, your data may be processed by those providers in accordance with their own privacy policies. 89bd5 carefully selects third-party partners and requires them to meet appropriate data security standards through contractual data processing agreements. However, 89bd5 is not responsible for the privacy practices of third-party providers once data leaves the direct control of the 89bd5 platform.

The 89bd5 website does not contain links to external third-party websites. All content and navigation within the platform remains within the 89bd5 domain, and 89bd5 does not direct players to external sites through its navigation or content areas.

The 89bd5 platform is strictly intended for adults aged 21 and above. 89bd5 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. Age verification is a mandatory step in the account registration process, and 89bd5 reserves the right to request documentary proof of age at any time.

If 89bd5 discovers or is notified that personal data has been collected from a person under the age of 21 — whether through fraudulent registration, misrepresentation of age, or any other means — that account will be immediately closed, all associated data will be deleted (subject to any legal retention obligations applicable to the relevant transaction records), and the matter may be referred to appropriate authorities.

89bd5 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the Services we offer. When material changes are made, the "Last Updated" date at the top of this document will be revised accordingly.

Where changes are significant, 89bd5 may notify players via the platform's notification system or by email to the address registered on your account. Your continued use of the 89bd5 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how 89bd5 is protecting your personal information. If you have any concerns about a change to this Policy, please contact the support team before continuing to use the Services.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 89bd5 handles your personal data, please contact the support team using the details below. The support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).